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Perspectives

The pandemic has changed M&A contractual agreements

COVID-19 has profoundly affected all of us.  There is no area of our lives that has escaped its wrath. From the loved ones lost to the lives that have been forever changed, from our restricted social interactions to our ever-changing workplace policies and practices, and from the youngest among us to the oldest, virtually nothing and no one has avoided being touched in some way.   

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Making it right with the customer says a lot about your brand (access required)

Often a brand that succeeds where others fail is the first to admit, “We’re not perfect.” That brand accepts that mistakes will happen, but what they know is that what they do next can make all the difference. Many brands have built a strong reputation for exceptional responses to displeased customers including, L.L. Bean, Chewy ...

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Making the case for Stakeholder Capitalism (access required)

Recently, I was asked to speak at the launch of the United States bipartisan Congressional Caucus focusing on Stakeholder Capitalism. Stakeholder Capitalism is a1950s management theory that posits that business should focus on the needs of all constituents, not just shareholders. I’m encouraged by the launch of this caucus and the aspiration to leverage a ...

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On and off the brand wagon (access required)

Change is rarely equitable in its effects and the pandemic has made no exception in the business world. Once dominant brands like Hertz, J.C. Penney and Men’s Wearhouse have all declared bankruptcy as the brick-and-mortar retail and travel industries saw huge decreases in demand. A tight labor supply has created challenges for any company that ...

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So, how do we get back to the office?

“I’m fully vaccinated. Can I come and see you in person?”   After more than a year of working remotely and seeing clients over Zoom, these requests are starting to come in. Now that COVID is winding down and restrictions are relaxing, organizations and companies have to figure out how to go back. And the really big question ...

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Retirement plan fees: are you on the right track?

Summer is not only time for cookouts and beach days, but as business owners and leaders, it’s also time for retirement plan reviews. These review conversations should include discussions of fees – something that may seem easy to brush off as standard and mostly static, but in fact, closely examining the fees makes a difference ...

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How do we get back to the office?

“I’m fully vaccinated. Can I come and see you in person?” After more than a year of working remotely and seeing clients over Zoom, these requests are starting to come in. Now that COVID is winding down and restrictions are relaxing, organizations and companies have to figure out how to go back. And the really ...

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Do your homework before mixing business with politics

As if you don’t have enough to think about while trying to lead your business to success, or today perhaps even survival, now you have a new area of concern. Should your business weigh in on controversial political issues? How do you respond to pressure from employees, customers, or activists? If you are going to weigh in, how should you choose to use your influence?

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