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UGI improves customer service for Spanish-speaking customers
Dawn Nixon//January 7, 2020
UGI improves customer service for Spanish-speaking customers
Dawn Nixon//January 7, 2020
UGI has improved its services for Spanish-speaking customers, according to a press release from Attorney General Josh Shapiro.
When Shapiro learned that it was difficult for UGI’s Spanish-speakers customers to navigate the utilities’ English-only automated phone messaging system, he took his concerns to the company, which is headquartered in Denver, Pennsylvania, and serves customers in 45 counties.
The company agreed to make the necessary changes to provide equal access to consumer resources for all, Shapiro said. The automated phone messaging system is now available in Spanish for Spanish-speaking UGI customers.
“There are 837,000 people in Pennsylvania who primarily speak Spanish,” Shapiro said. “It’s important they have access to the same information English speaking consumers do. Our Spanish speaking friends and neighbors…need to have the ability to report problems to their utility company without fear of a language barrier.”
Robert Stoyko, vice president of customer relations at UGI Utilities, said that he is grateful Shapiro brought the issue to his attention. “UGI has long offered a variety of services and programs for our Spanish-speaking customers, including a real-time translation service,” Stoyko said. “Following our interaction with the Attorney General, UGI enhanced and expanded our automated system to accommodate our Spanish-speaking customers as well.”
