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UGI announces emergency relief program for customers affected by COVID-19 pandemic

Customers who have been economically impacted by the COVID-19 pandemic may qualify for an emergency relief program offered by UGI Utilities, Inc.

The company announced Wednesday it will launch the program to benefit both residential and business customers.

Residential customers with past-due balances may qualify for a one-time grant of up to $400. Those eligible will have qualified for the Federal CARES Act Economic Impact Payment or will have filed for unemployment benefits after March 13, 2020. The grant is considered a loan and does not have to be paid back.

Businesses and residential customers can apply to participate in UGI’s installment plan, which enables customers to spread their outstanding UGI balance over a period of time, providing an opportunity to catch up with payments.

Those interested in either phase of the emergency relief program can enroll online at, or call UGI at 800-276-2722 Monday through Friday from 8 a.m. until 5 p.m. to consult with a service representative.

Online applicants will complete a short enrollment form and then receive a “DocuSign” emergency relief program agreement by email. An online tool, DocuSign enables users to securely upload documents demonstrating program eligibility. Instructions concerning DocuSign will be included.

Customers eligible for either phase of the program must enroll before the bill payment due in December. The new installment payment amount will take effect beginning with the January 2021 billing cycle.

Some applicants who do not qualify for the emergency relief program may be eligible instead for one of UGI’s low-income programs already in place. UGI offers several assistance programs for low-income customers, who also may qualify for the federally funded

Low-Income Home Energy Assistance Program (LIHEAP), which opens this year on Nov. 2.

A UGI customer service representative can help you determine eligibility for all applicable programs.

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