York-based PeoplesBank’s upcoming office in Lancaster will forego the fixtures of an average bank when it opens at Lancaster’s 101NQ building next year, the company announced Tuesday.
The bank’s new “connections center” is set to open at 101 North Queen Street in the spring and is designed around the concept of open communication consisting of built-in conversation areas with booth seating and high-top tables.
Along with the change in furniture, the company’s staff will act more like financial mentors than traditional bankers by talking to clients about their goals and dreams and less about the products offered by the bank, the company said in its announcement.
The new office will still include a teller line located at the back of the center as a secondary feature, with staff available on site to help clients serve themselves through the bank’s app.
“We are excited to bring a new banking experience to Lancaster City in order to meet the needs of the community,” said Craig Kauffman, president and CEO of PeoplesBank. “We have identified Lancaster City as a high growth market that is currently underserved, and we are happy to provide a solution for consumers and businesses who are visiting their local branch less often.”
PeoplesBank will also be looking into how it can use its new space as a community resource by offering financial literacy classes and access to its conference rooms for local non-profits and small businesses.
PeoplesBank operates 26 branches in Pennsylvania and Maryland and has more than $1.8 billion in assets.