Karen Young was one of the local pioneers in outsourced human resources management when she started Lower Paxton Township-based HR Resolutions in 2005.
The field has grown since then as businesses owners strive for greater efficiencies or their companies lack the size to justify the costs of maintaining in-house HR staff.
And many simply lack the time to stay ahead on benefits administration and compliance issues. Throw in regular changes, as well as delays tied to the Affordable Care Act, and phones are ringing more than ever at firms such as HR Resolutions.
“The plan is in the next three years to double the business,” said Young, who recently added a third full-time employee.
More benefits brokers and payroll companies also are offering more support services, she added: “There are a lot more of me out there.”
‘A lot of questions’
Kellie Shumaker, owner of York Township-based Alternative HR LLC, is going on four years as an external provider of HR services.
Much of the increased demand for services has been driven by the ACA, also known as Obamacare, she and other local professionals said.
“We do get a lot of questions about Obamacare,” Shumaker said. “They are as simple as ‘Does it impact me?’ ‘Do I need coverage for full-time employees, even if I only have two?'”
The bulk of her workload is for clients under 100 employees — many under 50 — in blue-collar industries.
“Clients around 50 employees are trying to minimize cost increases. They don’t know their options,” she said.