The U.S. Department of Veterans Affairs (VA) Lebanon VA Medical Center (Lebanon VAMC) has again been named the top VA Medical Center in the United States for patient experience.
It marks the third consecutive year the local Veterans healthcare system has received the prestigious national honor for patient and employee satisfaction.
“It’s a great day when the actions, culture and outcomes of our staff are recognized and honored at a national level,” Lebanon VAMC CEO and Executive Director, Jeffrey A. Beiler II said in a statement. “The best in VA Overall Experience Award is like the Oscar, Emmy, or Grammy awards. It’s a reaffirmation for years of excellence and demonstrates great achievements are possible with excellent teamwork.”
The local Veteran’s facility and its five associated community clinics received the award during the VA’s annual Customer Experience Symposium on Sept. 7-8 in Washington DC. The facility achieved the highest overall combined patient experience and employee experience scores of all complexity level 2 facilities in the Veterans Health Administration (VHA).
The facility scored in the top quintile in the Survey of Healthcare Providers (SHEP) Overall Rating of the Provider, SHEP Inpatient Overall Rating of the Hospital, Veterans Signals (V-signals) Trust scores, and the All-Employee Survey (AES) scores for the Best Places to Work. The Veteran Trust score is a record high level.
One of 170 medical centers in the nation with the sole purpose of providing medical care to America’s veterans, Lebanon VAMC serves a nine-county area in South Central Pennsylvania covering Adams, Berks, Cumberland, Dauphin, Lancaster, Lebanon, Perry, Schuylkill, and York counties. Lebanon VAMC also oversees community clinics located in Lancaster, Mechanicsburg, Pottsville, Wyomissing, York, and Fort Indiantown Gap.