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Making it right with the customer says a lot about your brand (access required)

Often a brand that succeeds where others fail is the first to admit, “We’re not perfect.” That brand accepts that mistakes will happen, but what they know is that what they do next can make all the difference. Many brands have built a strong reputation for exceptional responses to displeased customers including, L.L. Bean, Chewy ...

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The pandemic caused a rift in the Midstate’s economy that will require a more tech-savvy workforce. (access required)

When Jesse McCree looks across the economic landscape in the Central Pennsylvania region, he doesn’t see much difference from the macro trends nationwide caused by the Delta variant and other hiccups in the economic recovery. What worries him is what he sees farther along on the horizon.    “When I look three- to five-years down the ...

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