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Behind the list with Larry J. Miller

Q: What is the best management advice you’ve heard?

A: An important mentor in my business life was Mr. William Kapp, past president of our company, who recently passed away. Mr. Kapp once told me that trust — among your co-workers, clients, shareholders and regulators — was of the utmost importance in this industry. Bill often said, ‘Promise that which only you can deliver, and always deliver what you promise.’

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