President & CEO
The Hospital & Healthsystem Association of PA
Carter has been in his current position for 10 years.
He finds it rewarding to have the opportunity to work directly and closely with hospital and health system leaders across Pennsylvania. He said it’s also rewarding to shape a public policy agenda that strengthens health care quality, access, and affordability for 13 million people.
Carter finds inspiration in the health care leaders throughout Pennsylvania who have the courage to demand more of themselves and their teams to improve the quality and value of care.
“Fostering positive change in such a complex, highly regulated, and visible field is physically grueling and emotionally taxing. It’s also intellectually demanding because easy solutions are scarce. Absent courage, the status quo prevails, and nobody in HAP’s membership is settling for that,” he said.
Regarding changes in the industry, Carter said it’s easier to describe the ways health care is not changing.
“Patients have been and always will be the alpha and omega of every hospital’s vision and strategy. That said, the pandemic has led health care leaders to rethink nearly every aspect of a sector that was already rapidly changing. As hospitals look to a post-COVID future, they are inventing new ways to attract and retain skilled people, improve the patient experience, and align financing with the job they are doing in their communities,” he said.