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A Conversation With: Kenneth SaxeVice president of IT services, Doceo Office Solutions

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Kenneth Saxe, vice president of IT services, Doceo Office Solutions
Kenneth Saxe, vice president of IT services, Doceo Office Solutions

Kenneth Saxe, 55, joined Doceo Office Solutions in July.

He was named vice president of IT services after the IT portion of his accounting and technology business, Saxe and Associates, was acquired by Doceo. Saxe brings more than 36 years of experience in technology to the role.

Saxe has a bachelor’s degree in business administration and computer science from LeTourneau University in Longview, Texas.

He lives in Springettsbury Township with his wife, Elaine, and their 16-year-old son.

How will the addition of IT services enhance Doceo’s ability to help its customers?

It will allow Doceo to expand our consultative approach to a much broader spectrum of business technology. We can now expand into cutting-edge areas of enhanced and secured cloud-based services and technology.

Our clients work to accomplish their own business-related goals. Often technology is an area that causes confusion and anxiety. When you think of the typical businessperson, if they have a particular product or service they sell, they are experts in that area. They’ve researched that product or service, they’ve learned how to provide that product or service, and that’s their focus. Many times we find technology or automation isn’t their area of expertise. Years ago, if someone wanted a computer, there was one computer. And now there’s so many directions people can go. We seek to remove that burden from our clients, allowing them to focus on what they do best.

What made you want to join forces with Doceo?

Saxe and Associates was growing much faster than we had anticipated. Our clients were no longer located in southcentral Pennsylvania alone, but in the United Kingdom, Germany, Turkey, Serbia and South Africa. Expanding to meet our clients’ needs was going to require additional resources through internal expansion, partnering or acquisition. I worked with Doceo since 2016. I was incredibly impressed with Doceo’s installation team and service technicians and by feedback I received from our IT clients that switched to Doceo for their copying and printing needs. I was impressed by Doceo’s growth and expansion outside southcentral Pennsylvania. Doceo’s president, John Lewis, reached out to me in 2017 and again in 2018. We both felt bringing Saxe and Associates and Doceo together to provide IT services made a lot of sense.

For a business that is relocating, what are some ways to make the transition go smoothly from an IT standpoint?

Proper planning is critical. I can’t emphasize that enough. To be cost-effective and clear-cut, it makes sense to do it as early as possible. If we have months we can plan, that gives us enough time that we can come up with multiple solutions and contact multiple vendors. Everything from internet service providers, to electrical work, to data cabling, to moving phone systems, has to be considered and planned out. With proper planning, you can limit down time, limit employee frustration and maintain customer satisfaction.

Do you prefer college or pro football?

With all the politics surrounding the NFL over the last two years, my family and I prefer college football. We are big fans of the Oklahoma Sooners and Penn State Nittany Lions. Our niece attended Oklahoma so she was a big fan. She was studying physical therapy and later became a physician, so we followed her as she worked with the team and the players on their physical therapy.

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