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AT&T closing call center, laying off 101 in Susquehanna Township

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Fresh off its acquisition of Time Warner, telecommunications giant AT&T is closing a call center in Susquehanna Township, a move that will impact 101 employees.

A June 15 notice filed with the state under the Worker Adjustment and Retraining Notification, or WARN, Act, said the call center at 2550 Interstate Drive will be shut down and there will be two rounds of layoffs: one effective Aug. 15 for 92 employees and another on Aug. 24 for nine managers.

Company spokesman Marty Richter said call center operations are being consolidated into other U.S. facilities to increase overall efficiency.

"We're not eliminating any jobs," he said. "We're offering virtually all the affected employees the opportunity to work in another of our call centers in Grayson, Kentucky, and a relocation allowance. We hope as many as possible stay with us, and we'll be doing additional hiring in other company locations to make up for any who elect not to do so."

AT&T declined to provide numbers on how many employees will remain in the building after the call center closes, but Richter said some will remain.

"It's not our building; the lease on our space there is expiring and we are assessing the best course of action for our future needs in the location," he said.

The building's owner, Wormleysburg-based Linlo Properties, said Tuesday morning that it was still trying to get more information about AT&T's future as a tenant.

AT&T said last week that the merger with Time Warner would lead to $2.5 billion in synergies annually by the end of the merger's third year. Of that total, $1.5 billion is expected to be cost savings.

The company already has announced some executive changes, including the ouster of Turner Broadcasting CEO John Martin.


This story has been updated to include comments from an AT&T spokesman.




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Jason Scott

Jason Scott

Jason Scott covers state government, real estate and construction, media and marketing, and Dauphin County. Have a tip or question for him? Email him at jscott@cpbj.com. Follow him on Twitter, @JScottJournal. Circle Jason Scott on .

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Bratt June 20, 2018 12:21 pm

Going from PA to KY is a big move that I doubt many people will be able to make. Then again isn't that what you do when you want to get rid of someone? Give them an impossible task. NOBODY is immune to the impossible task.

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Ellie June 19, 2018 9:05 pm

ATT has not hired for the location in about 2 years. They offered employees, Aome of which who have worked for ATT for 10-20 years, the opportunity to move from PA to KY. About 1/3 of the employees and management team were notified on 6/15 of the layoff and were advised that they would have a mere 2 weeks time to accept the offer to completely uproot their lives and families. The rest of the employees were notified the next day 6/16/18 via mail and were given a packet of information explaining that they can go to KY although at this time AT&T has several open internal and external career postings IN PENNSYLVANIA. For the jobs the employees don’t accept in KY, ATT is actually allocating customer calls/support to both US and Foreign Vendor Centers .