A Conversation With: Jennifer JonesVice president of career development, Berkshire Hathaway HomeServices Homesale Realty
Jennifer Jones, 30, began her career with Berkshire Hathaway HomeServices Homesale Realty in 2010 while working towards a degree in business management at Millersville University.
She was recently promoted to the position of vice president of career development from her previous role of agent services project director.
Jones and her husband, Frank, and their children, Leah and Noah, live in East Donegal Township.
Q: What are the keys to training employees in the real estate field and helping them develop their careers?
A: We are training Realtors how to create a dynamic business plan because each of them are truly the CEOs of their own business. At Homesale Realty, we provide the tools they need to succeed, but the key to that framework is coaching them on time management and financial aspects, as well as real estate fundamentals.
We start by having them identify both their personal and business goals. Once they have goals established, we can come up with the tasks needed to help make those things a reality. We also encourage the agents to create a work-life balance that ties into their values. Blocking their schedule with things like special life moments, prospecting, proactive communication and additional training helps ensure that the balance is achieved. From there we focus on setting the expectations for each task so that agents can stick to a framework that yields results.
What exactly is an agent services project director, and how has that job prepared you for this new role?
In my previous role, I did project managing and a major portion of that was training agents on the tools we were implementing throughout our 28 offices. I was in a leadership position where I also experienced the street-level insight that provided our marketing team with the necessary feedback to continuously add value to our tools and programs. Working closely to train and coach our agents allowed me to witness what they’re experiencing so that I have a real understanding of where we can help them grow.
A news release says you have a passion for training, coaching, and helping others find their strengths. Where in your background does that come from?
What I loved most about my previous role was all of the training and coaching. It’s a rewarding feeling to help someone take their business to the next level. I was also in a unique position because I was implementing company-wide training rather than a single region only. That opened my eyes to see all of the strengths that each one of our regional trainers possess. It also created a drive to want to unite them as a team, empower them through collaboration and create a streamlined career development program that would elevate our current procedures to an unparalleled level.
Which do you prefer - whoopie pie or shoo fly pie?
Whoopie pie! My family is a chocolate-loving family, so it’s hard to pass up a homemade chocolate whoopie pie at a local farmer’s market.