The Whiteboard: To find brand clarity, fly with birds of a feather
Next time you get into an impromptu discussion on “what does our brand stand for?”, try this easy exercise to gain a little more insight. Ask everyone in the room to name a brand or two that is akin to your company's or organization's brand.
This is not to say that these brands are identical, just that they share some major aspects. These are affinity brands. While there are an infinite range of choices, ideally there will be a pattern of brands that make a logical grouping—maybe they are all premium brands, or focused on exceptional service, or on practical value.
Of course, you might find that there are widely diverging perceptions of what your brand qualities are, which could be an indication that your organization is in need of a bit more focus, or at least introspection.
During a client meeting a few years ago, I watched as one participant declared that Ritz-Carlton was an affinity brand. The other participants almost immediately disagreed (respectfully), pointing out numerous reasons why their services were not up to the standards of a super-premium brand like that. But the ambitious suggestion helped the group get closer to what they did feel comfortable with, which was Courtyard by Marriott.
When using the affinity brand exercise, the hotel category is one that is particularly helpful because there are many recognizable brands with well-known brand personalities and tiers of costs and services. This allows the exercise to pinpoint an appropriate level for your brand, as well as suggest affinity brands for your competition. Thus, your brand might be perceived as similar to Hampton Inn and your major competitors might be more like Motel 6 and Hilton.
Keep in mind that it’s important to avoid personal biases toward brands in this exercise. Someone who had a bad experience at a Hampton Inn may not have the same perception of the brand as a person who has had nothing but good experiences. (The same is true of your customers, as well. One negative encounter can taint their view of your brand indefinitely.) So, it can be helpful to point out that Hampton Inn is a strong and growing brand, or to suggest a close comparison like Holiday Inn Express as a replacement.
This affinity brand exercise can also serve as a useful touchstone on an ongoing basis. Having agreed that a central element of your brand is to provide the unfailing speedy reliability of FedEx, for instance, you can return to that analogy over time and ask, "How are we doing on making our brand the most reliable, like FedEx?"
Occasionally, the converse may occur as well. You may find too many mentions of affinity brands that are not quite what you would like it to be. Maybe some of your team thinks BMW, but the others think Kia. Maybe the truth is somewhere in the middle. But again, use this as a checkpoint moving forward, so you can move toward a greater consensus on your brand and how it fits in the marketplace.
David Taylor is president of Lancaster-based Taylor Brand Group, which specializes in brand development and marketing technology. Contact him via www.taylorbrandgroup.com.