Rite Aid introduces new program to improve patient health
Rite Aid Corp. officials say a new program, Rite Aid Health Alliance, will enable patients with chronic health conditions to achieve health improvement goals set by their physicians.
Rite Aid said in a news reelase that its integrated care model is "a first for the drugstore industry" and "leverages the combined expertise of community pharmacists ... along with specially trained in-store healthcare coaches."
Patients with chronic conditions -- such as congestive heart failure, COPD, high cholesterol or diabetes -- can be recommended to the program by their primary-care physicians. Rite Aid pharmacists and health care coaches, work with the physician and patient to improve the patient's overall health by developing an action plan with tasks and goals, the release said.
"At Rite Aid, we're committed to actively working with our customers to keep them well and that includes developing new ways to improve access to high-quality healthcare," said Rite Aid Chairman and CEO John Standley. "Through our innovative Rite Aid Health Alliance program, we will help patients with the resources and support necessary to successfully manage their conditions and improve their overall health and wellbeing."
Rite Aid is kicking off the program in Buffalo and has established partnerships with High Point, N.C.-based Cornerstone Health Care and Glendale, Calif.-based Apollo Medical Holdings Inc. to provide services in select Rite Aid pharmacies in Greensboro and High Point, N.C., and the greater Los Angeles area.
During a pilot period, Rite Aid Health Alliance completed more than 2,300 coaching visits to almost 1,500 enrolled patients.
Rite Aid will provide the care coaches through a partnership with Health Dialog, a leading provider of healthcare patient support, analytics and decision support. Health Dialog coaches will be available in Rite Aid pharmacies and will specialize in behavior change to help patients address lifestyle health issues, the release stated.
"We are excited about the results of the program to date and believe it presents a significant opportunity to deliver improved health outcomes for those who need them most. We look forward to bringing this unique healthcare model to more Rite Aid markets and customers in the future," Standley added.
The full range of services available to patients participating in Rite Aid Health Alliance are medication compliance support; comprehensive medication reviews and reconciliation; nutrition and weight management information; disease education; exercise coaching; and tobacco cessation support.
Records of all interactions, which occur in Rite Aid pharmacies, as well as updates from physicians, are stored electronically. Patient profiles, including medications and lab results, also will be stored electronically.