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Sen. Casey supports penalties for offshoring call centers

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U.S. Sen. Bob Casey has unveiled legislation to help protect call center jobs in Pennsylvania and across the country and ensure that firms outsourcing jobs would not see benefits from government grant and loan programs.

A statement from Casey's office cites a report from the Communications Workers of America that moving call centers offshore is detrimental to the economic recovery, workers and communities and also puts data of American consumers at risk.

"Companies shouldn't be rewarded for sending jobs overseas," said Casey, D-Pennsylvania, in a statement.

The measure calls for creating a publicly available list of employers who relocate overseas all or a significant portion of their call center or customer service work and making them ineligible for federal grants or guaranteed loans, according to a news release.

An employer would stay on the list, which also would count unfavorably toward getting government contracts, for up to five years following such a move, the release stated.

The legislation also would require agents in a relocated overseas call center to disclose their names and where they are located, and would reserve the right for consumers to request a transfer to a U.S.-based agent, according to the release.

Brent Burkey

Brent Burkey

Brent Burkey covers York County, agribusiness, energy and environment, and workforce issues. Have a tip or question for him? Email him at brentb@cpbj.com. Follow him on Twitter, @brentburkey.

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