The Colorado company contracted to establish alternative bill-paying methods in Harrisburg said the bugs have been worked out in the system that went live last Thursday.
Paul Talbot, president of EZ Pay Corporate, said the initial “hiccups” for the system are no more and that users can expect to see full compatibility.
“The initial issues usually take about 48 hours to fix, and they’ve been fixed,” he said. “Now everything is working perfectly.”
EZ Pay Corporate has set up a system so residents can pay city bills such as utility fees, property taxes and traffic tickets without mailing checks or going to City Hall.
The payments can be made online at www.harrisburgpayments.com or at one of two kiosks in the city. One kiosk is outside the city’s treasurer’s office at 10 N. Second St.; the other is at Giant Food Stores at 136 Kline Village.
Payments can also be made over the phone at 888-243-3456.
The $3.5 million system comes at no cost to the city, Talbot said. City officials said it could save the city about $60,000. EZ Pay generates revenue by charging users a $2 surcharge.
Talbot acknowledged there were glitches with the system for the first two to three days it was online but said they were issues that can’t be fixed before a system goes live.
Harrisburg Treasurer John Campbell said the only ways to make payments previously was through automatic debit, by mail or by going to City Hall.
“It is a major step in showing that our city is making progress and is a leader in utilizing revolutionary technology to expand City services beyond the walls of City Hall,” he said in a news release.